Terms of Service for The Paradise Cleaners

Last updated: April 24, 2025

Welcome to The Paradise Cleaners. By booking a service through our website, phone, or any other method, you agree to the terms outlined below. Please read these terms carefully.

1. Service Overview

The Paradise Cleaners provides professional home and commercial cleaning services across Sarasota - Manatee, Florida.

2. Booking and Cancellations

• Appointments can be scheduled online or over the phone.

• Cancellations require at least 24 hours’ notice.

• Missed appointments or late cancellations may be subject to a fee of up to 50% of the scheduled service.

• We reserve the right to cancel or reschedule services if necessary (e.g., weather, staffing, safety concerns).

3. Access and Safety

• Clients are responsible for providing safe access to the property.

• If cleaners are unable to access the property or feel unsafe upon arrival, the visit may be cancelled and a fee may apply.

4. Payment Terms

• Payment is due at the time of service unless otherwise agreed in advance.

• We accept credit/debit cards and other approved methods.

• Late payments may result in paused services and late fees.

5. Satisfaction Guarantee

If you’re not satisfied with a service, notify us within 24 hours and we’ll schedule a re-clean or offer a resolution.

Note: We do not offer refunds, but will do our best to address any concerns.

6. Damage and Liability

We are fully insured. However, clients must report damage or concerns within 24 hours. We are not liable for pre-existing damage or items not disclosed as fragile or high-risk.

7. Pets and Special Requests

Please secure pets during service. Notify us in advance of any special cleaning instructions or sensitive areas.

8. Right to Refuse Service

We reserve the right to refuse service if a property is unsafe, unsanitary, or outside the scope of a standard cleaning job.

9. Privacy and Data

Your personal data is handled in accordance with our Privacy Policy. We never sell your data or share it without your consent unless legally required.

10. Changes to Terms

We may update these terms at any time. The latest version will always be posted on our website.